FAQs

What is the delivery fee?

Within Australia:
Economy Delivery: $11.50
Express Delivery: $14.25

Outside of Australia:
Economy International Delivery: $27.50
Express International Delivery: $51.00

For more information, please see our Delivery and Refund Policy.

 
How long does it take for my product to arrive?

Standard orders will be dispatched from our warehouse within 2 business day of receipt of payment.
— For standard orders within Australia, delivery time is an additional 3-6 business days from dispatch date. 
— For standard orders outside of Australia, delivery time is an additional 2-4 weeks from dispatch date.

For more information, please see our Delivery and Refund Policy.


Can I get an exchange or refund?

We have a 24 hour refund policy. If you have a change of mind, you will need to notify us within 24 hours of your purchase in order to obtain a refund.
If 24 hours have gone by since your purchase and your order has already been dispatched, unfortunately we cannot offer you a refund.

Please Note: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

For more information, please see our Delivery and Refund Policy.


How can I make a booking or appointment with you?

To arrange a booking or appointment at our clinic, please call us on +613 9547 2583 between 10:30am to 4:30pm.

Or you can request for an Online Diagnosis with us! We will contact you via email within 48 hours once your payment has been confirmed.

     

     

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